It has often been seen that the user of AOL Desktop Gold face difficulty in accessing different websites as they have been made secure. There are several people who only by the website after making sure that they are safe. The users can easily identify whether any site is secured or not by clicking on the URL. When the URL begins with Https and not Http, then it is understood that the website is secure. This defines that the website has been secured using an SSL certificate. It is important that you only browse through websites which are secure otherwise there would be a constant risk of getting infected with a virus or malware, there are also chances that the user’s data might be exposed to online theft while using a site which is not secure. One common issue faced by the users after they install AOL Desktop Gold software is when they are unable to access secure websites. When confronted with this issue, the users can learn more about this malfunction by reading this complete blog. The users would be able to find the most effective way to solve this issue in this blog.
Steps to solve this issue
- The first thing that you would need to have complete knowledge of your operating system and the browser which you are using your system.
- Further clear all the caches, cookies, and history from the browser that you are using.
- Now perform a complete scan of your system using antivirus software.
- Further, check the internet connection on your system.
- The users are also suggested to disable the firewall or any other security software which might be causing some kind of restriction.
- Cross-examine the security settings of the browser that you are using.
- The users also need to enable the java scripting and cookies of the web browser that you are using.
- The users can also turn off the computer system, Wi-Fi, and then restart them after a few minutes.
- The users can also switch off all the notification and pop-up settings which may appear on your window.
- Clear all unnecessary files from the windows and drives using the windows disk clean up utility.
- Disable all the software which are causing any kind of malfunction.
When the users download AOL Desktop Gold on their system, they at times come across the issue where they are unable to access even the secured websites. By accurately following the above-given steps, the users can easily overcome the said issue. The users can also connect with the customer care service to avail more assistance regarding this issue. This customer care service is available on a 24-hour basis and is accessible through a toll-free number.